FAQ

Are there additional costs?

The premium upgrade cost is all inclusive for the floor planner accounts other account types like the white Label may incur additional cost depending on feature

Support Included?

Free accounts users should use the support provided on the web site to get help, Premium clients can call our number to get help.

How to Log-in to Floor Planner Account?

To log in to the floor Planner account, First launch the ExhibitCore floor planner from The home page. Once the software is launched click on sign-in from the upper right hand corner. Enter user name or email address and password and click on the log-in button.

What about Refunds?

Refunds are issued for any errors made by us or mistakes in our billing process

Can I change Plans or cancel at any time?

Premium clients can cancel at anytime. Using the paypal account that you setup when upgrading, log-in to suspend or cancel your account. If you cannot find the paypal information that you set up, call us and we will find that information for you. When you cancel your premium plan your floorsplans are still active and your account downgrades to the free status.

Who is the floor planner For?

Although the floor planner’s primary focus are trade shows, the uses are as diverse as the assets that are loaded in the asset panel. Any scene imaginable can be created.

How to view plans in 3d?

To see changes made to the floor plans in 3d, you must first save your work. Without saving, the 3d viewer will not display items placed on the floor plan.

Can I change Plans or cancel at any time?

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Who uses the ExhibitCore Manager?

The ExhibitCore Manager is For exhibit Builders and Exhibitors.

FAQ didnt solve your problem?

Here are several ways to contact us and get help

User Guide

Floor Planner/ Event Planner User Guide